I like knowing that staff members are permanently assigned to each household. I like seeing the same faces all the time, and so does Mom. I also like the fact that staff members are cross-trained, and everyone just pitches in and does what needs to be done.
What I find so interesting here at The Piper is this neighborhood or household concept. It’s so much more homey than regular nursing home institutions. I also think the people they’ve hired really get it. They understand. The Piper has hired right and they’ve trained right.
From the moment I walked in, I felt instantly at ease. I really believe The Piper is something special. They seem to understand that people are individuals, and can’t be expected to live and behave in exactly the same way, on exactly the same schedule. I know of nothing else like it in assisted living or memory care.